Caregiver-Related Questions

• Screening: Do you conduct criminal background checks and reference checks?

  • Yes, we conduct criminal background checks on our caregivers that must be cleared. We also require at least 2 professional references.

• Training & Experience: What training do caregivers have? ​

  • Caregivers undergo training of basic CNA and caregiving skills during the orientation process.

• Consistency: Can I have the same caregiver regularly? What's your backup plan if they're sick?

  • Typically, a client is assigned 1-3 caregivers to work mornings, evenings, and overnights. If a caregiver is sick, one of the regular caregivers will be assigned to work the shift.

• Supervision: How are caregivers supervised and evaluated? 

  • All caregivers must clock-in to the scheduling app. The Staffing Manager conducts random weekly pop-ins to supervise caregivers. ​​

  • Each care team member documents and submits an ADL report at the end of each shift to management.

  • Evaluations on attendance and care performance are done on a daily basis during the first 30 days on staff. The client's primary representative communicates with management on the quality of care each caregiver provides.

  • The care team also has quarterly meetings to improve performance and address care concerns.

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Agency Operations Questions

• Licensing & Insurance: Are you licensed and bonded? 

  • Yes, Called to Elderly Care, LLC are licensed and bonded with Now Insurance.​

• Services: What's included/excluded (light housekeeping, personal care, skilled nursing)? Is 24/7 care available?

  • We provide non-skilled care, including hands-on personal care and light housekeeping. 24/7 care is also available.​

• Communication: How do you keep families informed (log books, reports)?

  • We text the contact person a daily report at the end of shift. We also ask for caregiver feedback on a weekly basis.

• Do you provide a service agreement? 

  • Yes, we provide a 2-page service agreement.​​

• What is the cancellation policy?​
  • The service must be for six months or longer. If either party needs to cancel the service after the required six months, a thirty-day written notice must be sent to calledtoelderlycare@gmail.com.

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Cost & Payment Questions

• Fees: What are the hourly/shift rates? The minimum rate is $28/hr and $42/hr for holidays (time and a half). The hourly rate is $30/hr and $45/hr (holiday pay), if the client is bedridden.

• Is there a minimum number of hours per week?

  • Yes, we require a minimum of 40 hours per week.

• Insurance: Do you accept insurance (Medicare, Medicaid, Long-Term Care, VA)?

  • We do not accept insurance. We only accept private pay.​

• How does billing work?

  • We can either provide an invoice via Freshbooks.com, or the client can send payment directly via Zelle.​

• Assessment: Is the initial consultation free? ​

  • Yes, the initial in-person consultation is free.

• Is there a deposit to begin the caregiving service?

  • Yes, we require a non-refundable $200 to begin the service.​

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